Support Request
Please provide us with the necessary details and any specific inquiries or concerns you may have so that.
Discover the effortless 3 step guide to get started instantly.
Create an account
Welcome to the CareEngine platform. To begin, please establish your account by furnishing essential information.
Download the app
After Creating an account in the dashboard, To get started, please download our app from the respective app store.
Set up own workspace
To start building your workspace in CareEngine, please follow the steps to set up your personalized environment.
Got questions? we've got answers!
This website serves as a platform to provide information, answer questions, and offer assistance on a wide range of topics.
How do I start using CareEngine?
To get started with CareEngine, all you need to do is kick off your 14-day free trial. Once your trial period wraps up, just pick the plan that best fits your needs and provide your payment information.
How can I request for team training?
Requesting training via a link on our website is a seamless and user-friendly experience designed to cater to your learning needs. With just a click, you can express your interest in various training programs, workshops, or courses offered through our platform. This hassle-free process ensures that you can quickly access the specific training content that piques your interest, all within the familiar confines of our website. Whether you're seeking professional development opportunities, academic enrichment, or specialized skills, our website's link-based training request system connects you effortlessly to the knowledge and resources necessary for your growth and success.
How secure is CareEgnine with data safety and backups?
CareEngine places the utmost priority on data safety and backups to ensure the security and integrity of your valuable information. Our platform employs robust encryption protocols, industry-standard security measures, and stringent access controls to safeguard your data from unauthorized access or breaches. We take data privacy seriously and adhere to strict compliance with relevant data protection regulations. This commitment extends to the rigorous backup procedures we have in place. CareEngine regularly backs up your data, ensuring that in the event of any unforeseen data loss, we can swiftly restore your information to minimize downtime and disruption. Our proactive approach to data safety and backups reflects our dedication to providing you with a reliable and secure environment for your critical healthcare information. Furthermore, CareEngine's data safety and backup practices are continuously monitored and updated to stay ahead of evolving threats and vulnerabilities. Our dedicated team of security experts works tirelessly to identify and mitigate potential risks, ensuring that your data remains protected at all times. We understand that data is at the core of your healthcare operations, and our comprehensive security measures and backup strategies are designed to provide you with peace of mind, allowing you to focus on delivering the highest quality care to your patients.
Can I extract my data?
Certainly! Yes, indeed. You have the option to download your data at any point as long as your account remains active, and all data can be retrieved in CSV format directly from our data center.
How will I be billed for CareEngine's software and app?
Upon the conclusion of your complimentary trial period, the next step involves establishing an account with CareEngine and incorporating your credit card information into our secure payment system. This card-on-file arrangement ensures a seamless payment process, as it will be automatically charged on a recurring basis, in accordance with your chosen subscription term, whether that be on a monthly or yearly basis. This convenient setup eliminates the need for manual transactions and guarantees uninterrupted access to CareEngine's valuable services without the hassle of renewal reminders or potential service interruptions.
What is your refund policy?
We have no refund policy. However, cancel anytime and you won't be charged again, but you are responsible for all charges incurred for the current billing period (monthly or annual). If you have incurred any SMS charges, they will be settled on the day you cancel your account.